Common questions

Absolutely. Our team handles everything in fluent English, from your very first message to the moment you fly home — no language barrier, ever.

It starts with a simple conversation. You tell us what you're dreaming of, we send a tailor-made proposal, and we refine it together until every day feels right. Then we handle the booking.

For the most popular seasons — cherry blossoms in spring and the autumn leaves — we recommend reaching out a few months ahead, as the best ryokan and guides fill up early. For other times of year, shorter notice is usually fine.

Yes. We don't sell fixed packages — every journey is built around you, your pace, your interests and the people you're travelling with.

Yes. Your initial consultation and your first tailor-made proposal are free and come with no obligation. You only commit once you're happy with the plan.

Yes — family journeys are one of our specialties. We pace the days for children and grandparents alike, and weave in experiences everyone will remember.

We do. Private guides, luxury ryokan and design hotels, exceptional dining and exclusive experiences — we arrange the very best Japan has to offer.

Of course. We can plan your entire journey, or simply the parts you'd like help with — a few hotels, a private guide for a day, or one special experience.

Yes. We arrange travel across all of Japan, including quiet corners and countryside most visitors never reach.

From solo travellers and couples to families and small private groups — we tailor every journey to the size and rhythm of your party.

Yes. Tea ceremonies, a private sumo morning, dinner with a chef, a night in a temple — we open doors that are hard to find on your own.

Once you're happy with the plan, we'll walk you through payment. The full details — what's included and when it's due — are always laid out clearly in your proposal.

Cancellation terms are set out plainly in every proposal, so you'll know exactly where you stand before you confirm anything.

Yes. Plans evolve, and we stay flexible — tell us what's changed and we'll adjust the arrangements wherever we can.

Yes — a local team is on call throughout your journey, ready to help whenever you need them.

We handle it. If a typhoon or a delay disrupts your plans, our team rebooks, reroutes and sorts out refunds so your journey keeps flowing while you simply enjoy it.